Posted on Google  
 
  
 
 
 KH 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
I don’t even want to put one star. Huge lack of responsibility. Their response is so slow. They can’t communicate well so Jewelers say different things in person and mail. We got appointment and we decided size and design, diamond situation in person then They asked us on email what we want to do about things that have already been decided. So every time we are super anxious and worried about our ring. We gave them our ring for resize on Feb and now April, still not coming back we don’t even know when it’s come back and even what are they doing with my ring. my fiance era is gonna be over. They response only when we ask. and ofc so slow reply like it takes a week to reply one question. They should know you are selling expensive, once in a life time ring. Not $3 ring. Amazingly unbelievable service. My friend who bought the ring from other company got resize in one day. we are stressing for almost 3month. it’s ridicules.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Andrea Chapman 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
I would like to formally commend the exceptional service and expertise provided by Emma at Diamonds Factory Perth. Her professionalism, attention to detail, and deep knowledge of diamonds made the entire experience both informative and enjoyable. Emma demonstrated a genuine commitment to helping me find the perfect piece, offering clear guidance without any pressure. Her ability to explain complex aspects of diamond quality in a straightforward and approachable manner was particularly impressive. It is evident that she takes great pride in her work and values customer satisfaction highly. Such outstanding service is a true asset to Diamonds Factory Perth, and I would not hesitate to recommend Emma to anyone seeking expert advice and a high standard of care. Thank you for an excellent experience.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Jones123 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
I had a really positive experience initially when choosing an engagement ring. The staff were helpful, patient, and made what can be an overwhelming decision feel easy and enjoyable. However, the after-sales service has been quite disappointing in comparison. Communication has been slow, and follow-up support hasn’t met the same standard as the in-store experience. It’s a shame, as the start of the journey was so good, but the lack of consistent service afterwards has let it down. Overall, a great place to buy from initially, but I do think there’s significant room for improvement when it comes to customer care after the purchase.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Eric Metenier 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Rendez-vous prévu à 10h, et dix minutes avant, nous recevons un mail nous annonçant l’annulation du rendez-vous. Nous décidons malgré tout de nous rendre à la bijouterie pour vérifier. À notre arrivée, l’accueil est normal, mais après 15 minutes, on nous informe que la personne n’est pas là et qu’elle ne répond pas. Nous n’avons reçu aucune information préalable, aucune excuse, aucune explication. Nous nous sommes déplacés en centre-ville pour rien et avons perdu une demi-journée pour un rendez-vous annulé à la dernière minute. C’est inacceptable et très frustrant pour la réalisation d’une bague qui est un moment symbolique.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Alice Vo 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Julie truly went above and beyond to make sure we were looked after. She even came in on her day off so we could secure everything on the last day of the sale. We didn’t have access to the office that day, so we ended up doing the full consultation on the floor's lobby. But honestly, it didn’t matter. Her knowledge, professionalism, and genuine care completely outshone the situation. She’s incredibly lovely, super responsive, and always quick to reply. The whole experience was smooth and enjoyable, and the craftsmanship is beautiful and high quality. We’re now happily engaged and couldn’t be more excited. Thank you, Julie!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Nikita Hope 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Received wonderful service from Julie while shopping for my engagement ring. Provided me with lots of options and recommendations for what style I was looking for and was very responsive and helpful when deciding between my final few options. Would highly recommend, they have a beautiful range and so many options to choose from. Can't wait to receive my beautiful ring ????☺️
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Salman Rizve 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
I had a wonderful experience with Diamond Factory from start to finish. The team was incredibly responsive, every time I reached out for an update, they replied promptly and kept me well informed at every stage of the ring’s creation. It really gave me peace of mind knowing exactly how things were progressing. A special thank you to Julie, who made the collection experience exceptional. From the moment I arrived, she warmly welcomed me and made everything feel smooth and effortless. She also took the time to clearly explain all the details about product care, refunds, exchanges, and resizing, which I truly appreciated. Her professionalism, patience, and genuine care really stood out. The entire experience felt personal and well managed, and I couldn’t be happier. Highly recommend!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Ben Martini 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Julie was extremely knowledgeable and took the time to explain all of the variables to consider in finding the perfent ring and diamond. She was patient and quite genuine about delivering me the very best that was available. Thanks Julie!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Tyler Slobe 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Unmatched! Had a great experience at the Diamond Factory, Julie was a great help and assisted greatly in choosing the perfect ring. Thank you!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Beck Fish 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
We had such a fantastic experience choosing our diamond ring with Julie at Diamond Factory in Perth. She made the entire process feel easy, informative, and genuinely enjoyable from start to finish. Julie took the time to explain everything clearly and helped guide us without any pressure, which we really appreciated. Thanks to her expertise and amazing customer service, we feel completely confident in the diamond we selected. It was such a special experience, and we couldn’t be happier. Highly recommend Julie to anyone looking for a beautiful piece and a stress-free experience!